What action should a partner take if alerts for VTAs and QRSAs are not received?

The correct action for a partner to take if alerts for VTAs (Volunteer Tax Alerts) and QRSAs (Qualified Recipient Tax Alerts) are not being received is to add irs@service.govdelivery.com to their contact list. This step ensures that important emails from the IRS related to tax alerts are not blocked or filtered into the junk folder by email providers. By adding this address, it improves the likelihood of successfully receiving vital communication that could impact the operations of the VITA/TCE program and ensure that all partners remain informed about any updates or necessary actions related to tax services.

In contrast, ignoring the alerts would not be advisable because these alerts may contain important information that is relevant to the partner's responsibilities. Simply contacting the IRS for assistance, while potentially helpful, may not address the immediate issue of not receiving alerts and could lead to unnecessary delays. Deleting the junk email folder is not a practical solution since alerts can still be sent to the wrong folder if not properly recognized as legitimate communications, and this does not resolve the underlying problem of not receiving the alerts in the first place. Thus, the most effective first action is to ensure that the email address is added to the contact list.