What action should be taken if a volunteer does not follow quality site requirements?

Providing additional training is the most appropriate action to take when a volunteer does not follow quality site requirements. This approach emphasizes the organization’s commitment to maintaining high standards while also supporting the volunteer to improve their skills and knowledge. By offering further training, the site coordinator seeks to identify the underlying issues that may have led to the failure in following the requirements and provides the volunteer with an opportunity to learn and correct their behavior.

This approach helps to foster a supportive environment where volunteers feel valued and encouraged to develop and succeed. It also reinforces the importance of quality requirements within the team, contributing to the overall effectiveness of the VITA/TCE program. Ensuring that volunteers understand the expectations and providing the necessary resources for compliance can lead to enhanced performance and a better experience for clients.

In contrast, filing a complaint with the IRS is not a constructive response for internal site issues and could damage the volunteer's morale without addressing the root cause of the problem. Terminating a volunteer's status immediately can be seen as overly punitive and may lead to a reduction in overall volunteer engagement and retention. Ignoring the behavior undermines quality control and can negatively affect the service provided to clients, which goes against the core objectives of the VITA/TCE programs.