What is one responsibility of coordinators regarding the Quality Site Requirements (QSR)?

The responsibility of coordinators regarding the Quality Site Requirements (QSR) is to ensure that both volunteers and themselves understand site processes and adhere to the standards set forth in the QSR. This involves providing adequate training and support to volunteers so that they are well-versed in the procedures necessary for operating the VITA/TCE site effectively. Understanding and following the QSR is crucial for ensuring compliance with IRS guidelines, delivering quality service to clients, and maintaining the integrity of the tax preparation process.

While training on tax law is important, it is not exclusive; it must encompass understanding the overall site operations and adherence to quality standards. Limiting involvement to scheduling overlooks the broader responsibilities of coordination, which includes ensuring that volunteers are adequately equipped to perform their roles. Additionally, focusing solely on submitting tax returns disregards the importance of quality control measures that help prevent errors and enhance the overall client experience at the site.