When should a Site Coordinator conduct volunteer training sessions?

Conducting volunteer training sessions before the tax season starts and periodically throughout the season is crucial for ensuring that volunteers are well-prepared and informed about the current tax laws, procedures, and software they will use. Training at the beginning of the season lays a solid foundation, equipping volunteers with the knowledge and skills necessary to provide accurate assistance to clients.

Periodic training sessions during the tax season are equally important because they allow for updates on any changes in tax policies, clarifications on processes, and opportunities to address questions that may arise as volunteers gain experience. This ongoing support fosters a learning environment where volunteers can improve their skills and confidence, ultimately enhancing the quality of service provided to the community. Frequent training sessions also help maintain high standards of service and ensure that all volunteers are operating with the most current information.

The other answer choices do not support the comprehensive training approach needed for a successful program. Limiting training to the end of the season or only when major changes occur would leave volunteers without essential knowledge for the bulk of the tax season. Furthermore, training once every three years is inadequate given the dynamic nature of tax regulations and technologies.