Which of the following is NOT one of the ten QSRs?

The choice reflecting the correct answer is that completing a survey after tax filing is not one of the ten Quality Site Requirements (QSRs). The QSRs are designed to ensure that VITA/TCE programs deliver quality service to clients, focusing primarily on the essential operational aspects needed for proper functioning, compliance, and client trust.

The first three options—timely filing of tax returns, confidentiality and privacy protection, and certification of volunteers—are integral to maintaining the standards of service that these programs uphold. Timely filing ensures that clients’ returns are submitted within the required deadlines. Confidentiality and privacy protection safeguard sensitive information, fostering a trustworthy environment for clients. Certification of volunteers confirms that those helping clients have met the necessary training and knowledge requirements, ensuring quality assistance.

In contrast, completing a survey after tax filing, while it may provide helpful feedback for program improvement, does not constitute a requirement aimed at maintaining the core operational integrity and quality of service that the QSRs encompass. Hence, it stands apart from the essential characteristics that define the ten QSRs.